Privacy Policy
Effective Date: 15/02/2026
Last Updated: 15/02/2026
Encore Moving & Storage LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, contact us, or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
Request a moving quote
Call, text, or email us
Fill out a contact or booking form
Subscribe to updates or promotional communications
The information we collect may include your full name, phone number, email address, pickup and delivery addresses, move details, and any additional information you provide.
We may also automatically collect limited technical information such as IP address, browser type, and website usage data through cookies and analytics tools to improve website performance and user experience.
2. How We Use Your Information
We use your information to:
Provide moving and storage services
Process and manage bookings
Respond to inquiries and customer service requests
Send appointment confirmations and service updates
Improve our website and services
Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. SMS & Communication Policy (RingCentral / A2P 10DLC Compliance)
By providing your phone number to Encore Moving & Storage LLC, you consent to receive calls and text messages related to your inquiry, quote, scheduling updates, service notifications, and customer support.
Message frequency may vary depending on your interaction with us. Message and data rates may apply according to your mobile carrier plan.
You may opt out of receiving text messages at any time by replying “STOP” to any SMS message. After opting out, you will receive a confirmation message and no further messages will be sent unless you re-subscribe.
For assistance, reply “HELP” or contact us directly at:
Encore Moving & Storage LLC
204 Berg St
Algonquin, IL 60102
USDOT: 2864933
MC: MC-959983
ILCC: 217262 MC
Phone: +1-855-511-6683
Email: encoremovingandstorage@gmail.com
We use RingCentral and other secure communication platforms to manage customer communications in compliance with telecommunications regulations.
4. Call Recording Disclosure
For quality assurance, training, and compliance purposes, phone calls may be recorded or monitored where permitted by applicable law. By continuing a call with us, you acknowledge and consent to such recording where legally required.
5. Data Sharing & Third Parties
We may share your information only with trusted third-party service providers who assist us in operating our business, such as payment processors, CRM systems, scheduling software, or communication platforms (including RingCentral). These providers are required to maintain the confidentiality and security of your information.
We may also disclose information when required by law, legal process, or government request.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can modify your browser settings to decline cookies; however, some features of the website may not function properly.
8. Your Rights & Choices
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information provided below.
You may opt out of marketing communications at any time by using the unsubscribe link in emails or replying “STOP” to text messages.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Encore Moving & Storage LLC
204 Berg St
Algonquin, IL 60102
USDOT: 2864933
MC: MC-959983
ILCC: 217262 MC
Phone: +1-855-511-6683
Email: encoremovingandstorage@gmail.com